We aim to provide high-quality AI tools and services at Probabilix. If you're not satisfied with your purchase, please review our refund policy below.
1. Free Trial and Preview
We offer a free trial or limited access to help you evaluate our platform before committing to a paid plan. We strongly recommend testing the service before purchasing a subscription.
2. Eligibility for Refunds
Refunds may be issued under the following conditions:
Technical issues on our platform that prevent you from accessing paid features and cannot be resolved by our support team.
Accidental duplicate payments or overcharges.
Billing errors caused by our system.
Refunds will not be issued for:
Change of mind after purchase
Lack of usage of the platform
Dissatisfaction with AI-generated results (unless clearly defective or broken)
Failure to cancel before the next billing cycle (for auto-renewing subscriptions)
3. Refund Request Window
All refund requests must be submitted within 7 days of the original purchase or renewal date.
4. How to Request a Refund
To request a refund, email us at billing@probabilix.com with the following details:
Full name
Email address associated with the account
Date of purchase
Reason for refund request
Any relevant screenshots or error messages
Our support team will review your request and respond within 3–5 business days.
5. Refund Method
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
6. Subscription Cancellations
You may cancel your subscription at any time from your account dashboard. Canceling prevents future charges but does not automatically trigger a refund. You will continue to have access until the end of your billing cycle.
7. Chargebacks
We strongly encourage contacting us first to resolve any billing issues. Filing a chargeback without contacting support may result in account suspension.
8. Policy Changes
We may update this refund policy at any time. Updates will be posted on this page, and continued use of our services indicates your acceptance.
Contact Us
If you have any questions about this policy, please contact:
Email: billing@probabilix.com
Website: https://www.probabilix.com
